Noma support
We’re here to help
A booking, an activity, the Noma Creator program, or the app itself — whatever it’s about, a real person on the Noma team answers. Pick how you’d like to reach us.
Live chat
Talk to a Noma support agent in real time. Best for anything urgent — a booking today, an activity you’re about to start, a pickup you can’t find.
Email us
Send the details and we’ll come back to you as soon as we can. Best for anything that needs a document or a longer answer — bookings, the Noma Creator program, partner questions.
Common questions
How do I contact Noma support?
Two ways: live chat with a Noma support agent at noma.ma/support/chat during our opening hours, or the email form at noma.ma/support/email, which is open around the clock. Both are answered by the Noma support team.
When is Noma live chat open?
Live chat opening hours are shown on the support page and follow Morocco time. Outside those hours the chat is closed and the page tells you when it opens again — send an email in the meantime and we will reply as soon as we are back.
How fast does Noma answer emails?
We aim to reply to every email within one working day. You get an automatic copy of your message as soon as it reaches us, so you know it arrived.
Do I need a Noma account to get support?
No. The chat and the email form work without an account — just leave your name and email so we can reach you. If your question is about a booking, quoting the booking reference gets you an answer faster.