This Privacy Policy explains how NOMA (“we”, “us”, or “our”) collects, uses, and shares information about you when you use our mobile apps, website, and related services (the “Service”). We are committed to protecting your privacy and handling your data transparently.
1. Information We Collect
We collect the following categories of information:
- Account information: name, email address, phone number, password, and profile photo when you create an account.
- Booking information: details of activities, car rentals, and trips you book, including dates, locations, traveler details, and any preferences you provide.
- Payment information: billing details processed by our payment partners. We do not store full card numbers on our servers.
- Location data: with your permission, approximate or precise location to show nearby activities, rentals, and relevant suggestions.
- Device and usage data: device identifiers, IP address, app version, operating system, language, crash logs, and interactions with the Service.
- Communications: messages you send to our support team or through in-app chat.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Service;
- Process bookings, payments, and refunds;
- Communicate with you about your account, bookings, and updates;
- Send promotional messages, where you have consented or as permitted by law;
- Personalize content, recommendations, and offers;
- Detect, prevent, and address fraud, abuse, or security issues;
- Comply with legal obligations and enforce our Terms.
3. Legal Basis for Processing
Where applicable law requires a legal basis, we rely on: (a) the performance of a contract with you (e.g., to fulfill bookings); (b) your consent (e.g., for marketing or precise location); (c) our legitimate interests (e.g., improving the Service, preventing fraud); and (d) compliance with legal obligations.
4. Sharing Your Information
We share information with:
- Service providers (Providers) you book with, to confirm and deliver the activity, rental, or service.
- Payment processors to handle transactions securely.
- Technology partners who help us run the Service (hosting, analytics, crash reporting, customer support, push notifications, messaging).
- Authorities when required by law, legal process, or to protect rights, safety, and security.
- Successors in a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
We do not sell your personal information.
5. International Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. We take steps to ensure appropriate safeguards are in place, as required by applicable law.
6. Data Retention
We retain your information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data; to object to or restrict certain processing; and to withdraw consent at any time. You can exercise these rights, or close your account, by contacting support@noma.ma. We will respond within the timeframes required by applicable law.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and measure usage. You can manage cookies through your browser settings. Disabling certain cookies may affect functionality.
9. Push Notifications and Marketing
With your permission, we may send push notifications about your bookings, recommendations, and promotions. You can disable notifications in your device settings, and unsubscribe from marketing emails using the link in each message.
10. Children
The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Security
We use technical and organizational measures designed to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we continuously work to maintain a high standard of protection.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. If changes are material, we will provide additional notice (for example, via the app or email).
13. Contact Us
For any questions or requests regarding this Privacy Policy, please contact us at support@noma.ma.